Reading Trump supporters’ tweets (it’s not what you think)

Social media puts us in echo chambers where our own extreme views become normalized.

Social media allowed fake news to proliferate, putting populists (and some demagogues) in power.

Social media has made it easier for populists and their supporters to sway public opinion.

Social media makes it easy for us to publicly hate and despise those that disagree with our views.

But demonizing “the other side” is the opposite of what we should do. I was inspired by this recent article in the Washington Post about Hugo Chavez’s rise to power, and how it should not be allowed to repeat. One passage stood out for me:

The recipe for populism is universal. Find a wound common to many, find someone to blame for it, and make up a good story to tell. Mix it all together. Tell the wounded you know how they feel. That you found the bad guys. Label them: the minorities, the politicians, the businessmen. Caricature them. As vermin, evil masterminds, haters and losers, you name it. Then paint yourself as the savior. Capture the people’s imagination. Forget about policies and plans, just enrapture them with a tale. One that starts with anger and ends in vengeance. A vengeance they can participate in.

That’s how it becomes a movement. There’s something soothing in all that anger. Populism is built on the irresistible allure of simplicity. The narcotic of the simple answer to an intractable question. The problem is now made simple.

To fight the rise of populist demagogues, we must reach across the aisle, the income gap, digital divide, what have you, and understand the other person’s point of view. Read their tweets, find out what drives them, and we will soon realize that at the end of the day, we all want the same things: Love, comfort, security, a future for our children, the freedom to enjoy what we earned. Understand what makes a suburban mother of two vote for a misogynist, sexist demagogue. She didn’t do it to spite liberals, she’s fearful because she sees the loss of jobs around her, and growing income inequality. She wants her children to have a future, so she’s doing what she believes will bring about change.

From the same article (emphasis mine):

You can be different. Recognize that you’re the enemy Trump requires. Show concern, not contempt, for the wounds of those who brought him to power. By all means, be patient with democracy and struggle relentlessly to free yourself from the shackles of the caricature the populists have drawn of you.

It’s a tall order. But the alternative is worse. Trust me.

Will private sharing make Facebook irrelevant one day?

In Hong Kong where I live, 98% of active Internet users are on Facebook. If you don’t have a Facebook account some people consider you a social pariah. You certainly miss many invitations to parties.

I joined Facebook in 2008, to share significant moments with my friends and co-workers. How I use the network has evolved. Over the years I’ve posted less frequently, and now I mostly consume news on it, occasionally posting a photo or two. Genuine moments, the sharing of joy at a newborn member of someone’s family, a minute of commiseration over the death of a friend’s pet, are fewer and farther between.

Last week one friend announced (on Facebook) that he was quitting Facebook for good. Separately a business associate announced he was taking a temporary break while he went home to England for the summer.

What’s going on? It might be the rise of sharing in “dark social”–messaging networks such as Snapchat, WeChat, or Whatsapp. For example, I have three Whatsapp chat groups that are more than a year old. One has 256 members, comprising fellow students from my high school year. Another is my Polytechnic year-mates, and a smaller one, my immediate family. Each group is active, in fact one of them averages over 100 messages a day. I have notifications turned off for that group so I don’t wear out my battery. A ton of sharing goes on in those groups. I use Facebook Messenger too, but most of my friends don’t use it unless they have to. (Facebook was smart to acquire Whatsapp.)

I’m also on Snapchat. Snapchat today feels like using Facebook five years ago: you only connect with your trusted network of friends or colleagues, you share genuine moments that don’t feel like humble-bragging (mostly); you are not afraid to be silly and fun. Because after 24 hours…poof! It’s gone.

For work we use Slack, a closed messaging system, for friendly social sharing we use Whatsapp or Snapchat. What do we use Facebook for? My company spends a ton of money advertising on Facebook on behalf of clients, so we knowingly take advantage of how consumers use it to stay close to brands. But what drew those consumers to Facebook in the first place was the social connection, which is gradually weakening.

Is this a threat to Facebook? If it is, what can they do? I’ll address that in another post.

7 Digital Marketing Trends to watch in 2017 and beyond

I’m fresh back from vacation, so it’s time to roll up those sleeves and dive deep into 2017, which will be an exciting year especially now that we’re part of the awesome Ruder Finn family. (In case you haven’t seen the news yet.)

Here’s a look at my predictions for what will matter most to digital marketers in 2017 and beyond.
Dark Social
First coined by Alexis Madrigal of The Atlantic, Dark Social refers to social sharing not on semi-public platforms such as Facebook and Instagram, but messaging platforms such as WhatsApp and WeChat, and of course Facebook Messenger.

This shift to person-to-person and closed group sharing is a massive trend, with some estimates claiming over 60% of people share exclusively in Dark Social. Anecdotally we’ve all seen it happen: I now share much more with friends and family on WhatsApp than Facebook. It’s more intimate, you’re not bombarded by sponsored messages, and there’s no danger that your personal conversations are stored and analyzed on a server somewhere.

End-to-end encryption will be the norm, ensuring that private conversations stay that way. Content marketing will rely less on social platforms and more on private sharing, using tracking codes similar to UTM to track every piece of content as it is passed around, whether it’s a blog post, whitepaper, magazine article, or online video.

Immersive Storytelling
It seemed every year was going to be the year VR took off, but in 2016 we might have finally seen critical mass, with the launch of Oculus Rift and the Samsung Gear VR.

Sino Group, a Daylight client, became the first property developer in Hong Kong to create a VR mini-movie, VR@SaiKung, and Digital Domain, another Daylight client began sending out tens of thousands of Google Cardboard VR viewers to fans. You may know Digital Domain as the Hollywood special effects house responsible for the CG effects in blockbusters like Transformers, Avengers, Fast & Furious, and many more.

As VR becomes more mature and accepted, we will see it move in exciting new directions such as short-form dramas.
In 2017 we expect to see Augmented Reality (AR), or Mixed Reality (MR), come to the fore with Microsoft Hololens coming out of development, and while the jury is still out on Magic Leap, it is indisputably one of the most well-funded stealth startups at US$4.5 billion and counting.

Brands will continue to dabble in holograms for campaigns, following the VR model, beginning with OOH activations, gradually moving to individual headsets as they become more popular.

Chatbots
In the same way that robots have taken over much of manual labour, software is gradually taking over white collar fields as well, including digital marketing.

Chatbots, first made popular by Facebook’s launch of their chat API in April 2016, will increase in prominence in 2017 and beyond. Customer service, e-commerce – even Facebook fan engagement – will be more than adequately served by chatbots.

This month, Daylight helped Pacific Place, one of Hong Kong’s most premium retail malls, create their Christmas Chatbot on Facebook Messenger, answering fan enquiries about their Christmas campaign as well as playing simple games.

I’d hate to add another buzzword by calling it Conversational Marketing, but this is a trend we cannot afford to ignore.

Social VR
VR as a way to share unique, real-time experiences with tens of thousands of individuals will start to take off, aided by native support for VR viewing in platforms such as YouTube and Youku.

Digital Domain broadcast the world’s first real-time VR concert on 30 December, featuring Chinese pop superstar Faye Wong. Other events will surely follow, including sports.

With data rates at 100 megabits per second for mobile users, 5G, expected to start rolling out in 2020, will accelerate Social VR even further. We will soon see social chatrooms and completely virtual events where each spectator may be hundreds of kilometres apart, yet share in an experience as if they are in the same room.

Micro KOLs
Influencer marketing has risen in importance and become a key part of any social strategy, but engagement rates are steadily falling. Many Instagrammers and YouTubers have been accused of being shills for hire, eroding their influence and fan enthusiasm.

In 2017 we will see the appearance of Influencer Mapping tools adept at discovering Micro KOLs, who are influencers within niche areas with followers in the hundreds or thousands, instead of hundreds of thousands or millions.

Replacing the brute force approach of paying huge dollars for celebrity KOLs, marketers will migrate to Micro KOLs with a passionate and loyal following within a specific niche.

Predictive Analytics
Analytical tools will emerge that finally achieve the Holy Grail of predicting a shift in consumer sentiment as soon as they happen, giving brands a head start in managing events with a significant impact on their reputation.

While sentiment analysis is nothing new, Asia, with its multitude of languages and geographies, has made it challenging to develop sentiment detection with acceptable accuracy.

With the maturation of Natural Language Processing (NLP) technology combining AI and linguistics, aided by large corporations like Google making their NLP tools available to developers everywhere, we expect to see predictive analytics become an essential part of every marketer’s toolbox this year.

Emotional Conversion
We constantly talk about the necessity for brands to have an authentic voice, but in this post-truth era of media, is that enough?
The story of the year in marketing, of course, was the rise of fake news and how it can lead to individuals making decisions and forming opinions that defy logic and reason.

Emotional conversion is a form of halo effect that leads to perceptions of an individual or brand not correlated with reality. Marketers have pursued emotional conversion since the dawn of marketing; you might even say it’s the essence of advertising.
What’s different today is how social media has polarized opinions via its echo chamber effect. In 2017 we will see a backlash against fake news and its effects. Online tools will emerge that enable consumers to verify the authenticity of any content, on the fly.